Important Information and Who We Are

The new General Data Protection Regulation – otherwise known as GDPR – comes into effect on Friday 25th May 2018, this privacy notice aims to give you information on how Drives and Automation Ltd collects and processes your personal data through the use of this website, including any data you may provide when you enquire about or purchase products or services from us, or contact us over the phone or by email.

The Personal Data We Collect About You

The Personal Data held by Drives and Automation Ltd typically includes:

  • Your first name, surname and occasionally your title (Mr/Ms/Miss/Mrs/Dr etc.)
  • Your company name (or employer’s name if you are not a sole trader)
  • Your company address (or employer’s address if you are not a sole trader)
  • Your email address – i.e. an email address which identifies you by name within your organisation
  • Your company telephone number (which might be a direct line or company mobile )
  • Your job title

The combination of some or all of these pieces of information are considered to be ‘personal data’ if they identify you as an individual.  All such data is held securely by Drives and Automation Ltd. and is only accessible by designated staff.  We do not share your information with third-parties other than where necessary to fulfil your order/enquiry or where such disclosure is required by law, e.g. we may need to produce VAT invoices for inspection by HMRC etc.

How We Collect Your Personal Data

We collect personal data from you when you do things like ask us for quotations, support or purchase products from us.  We also use cookies on our website to improve your experience when you visit.

How We Use Your Personal Data

As one of our customers we assume that you are happy for us to keep your details on our database in order for us to answer enquiries and accept purchase orders from you as required by our business.  If you no longer wish us to keep these details then please do not hesitate to contact us on 0845 3704660 or email us at sales@drivesandautomation.co.uk.  

We store and use the personal data described on the basis of (1) ‘Legitimate Interests’ and (2) ‘Contract’.  We are confident we have either:

(1) a legitimate reason to use the information to contact you (to seek clarification or provide further information regarding your request for products and/or services) or

(2) a contractual need to use the information to contact you, for example to request payment of our invoices.

Under GDPR these two legal bases mean you have the right to request a copy of the personal data Drives and Automation holds about you (without charge), request corrections to errors in that data and request that we remove your personal information from our database.

If you have requested information from us or purchased products or services we may from time to time to send you marketing communications.  If we do, you can tell us to you want to stop receiving them at any time.

Sharing Your Personal Data

We’re serious about protecting your privacy and all Personal Data we collect is held securely by Drives and Automation Ltd. and is only accessible by designated staff.  We do not sell any of your data to any third party and will only share your personal data with companies who play an essential part in enabling us to provide our products and services to you, for example we may share your name and business address with suppliers so they can send any goods you have ordered to you. We do not allow these third-party suppliers to use your personal data for their own purposes.

We will also share your information with third-parties where such disclosure is required by law, e.g. we may need to produce VAT invoices for inspection by HMRC etc., or comply with requests from Law Enforcement.

Your Legal Rights

You have lots of rights protecting your personal data, including the right to object to the processing of your personal data or to withdraw consent.  If we have sent you direct marketing messages we’ve tried to make it really easy to opt out by clicking on the unsubscribe link at the bottom of them.  If you have any concerns about our use of your personal data, or the personal data we hold about you, just get in touch by email, post or phone.